Absolutely nothing has been done, why in the hell would they send an e-mail like that? How many months will it take of not paying the bill to get it disconnected? I bet someone who needs their service gets disconnected for non payment quicker than this. My cell phones are attached to this bill so I had to go out and change providers so that when this gets disconnected I don't lose my cell phones. I'm sure soon I'm going to be getting "we want you back" letters from AT&T wireless.
Gah! You have got to be kidding me. The crap thing is that this will likely get turned over to a collection agency at some point and ding your credit report. Perhaps consider doing a one-man sit-in/protest in front of your local AT&T store until it's resolved? I dunno. Or maybe ... In Kansas City, one of the local news agencies has a thing where they basically shame companies that do stuff like this. It's bad publicity, so the situation gets fixed.