Ok in case everyone is wondering what all my complaining about AT&T has been, here is a condensed version. One thing that has been apparent the last few years in my dealings with AT&T is that it is very easy to buy service but increasingly difficult to reduce service.
I had an office in a building that was recently sold so I had to move out (IN MAY!). I had 3 phone lines and dsl internet service. I moved to a location where I already had internet service so what I needed to do was to disconnect my internet , 2 phone lines and remote forward the main number to the new location. When I called in May, the remote forward of the main line was taken care of so all I needed was the disconnect of everything else. I placed an order for this to happen on May 31 as the closing on the building was in early June.
In mid June, I called my old numbers and realized they were still operating. I logged on to my old e-mail account and noticed it was still active too which more that likely means that the dsl is still connected.
Ever since then, I have been calling and trying to get this resolved. Every time I get a human and explain my situation, they say something like, "that's not my department, let me get you someone that can help." Then I get transferred to a robo system that doesn't solve the problem or I am put on hold for 15 or 20 minutes and then after waiting, the phone will disconnect. I am still getting bills for the old service too which I refuse to pay and eventually that will get it disconnected but of course the problem is that people have moved into the old building and can use my service as well as a bad credit mark for this. Another weird thing is that every time I get transferred to a department that handles disconnects, the volume is very low and I can barely hear anything. Again, if I want to add service, the volume is perfectly fine, you want to reduce service you can't hear them. But the bottom line is that I have live service in a building I'm not in and I can't get it disconnected. Bizarre, eh? I have spent many hours over the past month trying to get this resolved and I'm no closer to it today than I was a month ago.