We are still trying to get the final bill taken care of for a new roof and siding on our house. We had a hail storm last May, signed a contract with a company in June, and they didn't complete the work until October, after they practiced such upstanding business ethics as lying, and not answering messages and all kinds of lovely things. We finally had to threaten them with the Better Business Bureau and the state consumer protection agency before we got anything done. Then from October to December we called at least once a week to get them to send a final bill.
We finally got the final bill at the end of December, I forwarded it to our insurance company and our mortgage company as they were both holding money for us. The mortgage company took their sweet time sending an inspector out to make sure the work was done, we got our insurance check right away. We call the mortgage company last week to find out what the hold up was sending us the money, and they inform us they had sent it out 3 weeks prior. We never received it, and it wasn't the first check they had reported missing, one of them was for $36,000. Not ours, but still, who sends thousands of dollars through the mail without any kind of tracking on it? So they said they would send us a new check, certified, gave us the original check number in case it ever showed up, and said we should have it by Wednesday. We still don't have it. I called them yesterday, and they don't know what happened to the second check!
The contractor is getting mighty pissy, which in turn makes me angry, after all the crap we went through to get them to do anything. I am so over all of this, I want it done and over with. This has drawn out for almost a year! I don't really know, being the first time we have ever had to deal with this kind of thing, but that just can't be normal.
Sounds like your mortgage company has serious problems. Can you go there in person and insist that a check be cut right then? It's often harder to ignore a customer standing right in front of you. And you could escalate up to the branch manager or main officer. Take all the documentation with you and don't let them put you off.
What really bothers me about it is the fact that the contractor is behaving now like we are just skipping out on our bill, when our hands are tied, first with waiting on them to send an inspector, and then with the mess up with whatever happened with the checks. They know they haven't been cashed, because they haven't run through their bank, they are just lost. But I feel the contractor should give a little bit right now, when we have done everything the way we are supposed to, and he was far from professional the entire time. He complained to my husband that he was underwater because of all "you people" who haven't paid bills yet, and we are waiting for the money to be released! He should have thought about that before lying and trying to cheat us out of even more money, and not taking 6 months to do the job, then maybe this wouldn't be a problem now. Ugh.
Thank you for your suggestion, though, I appreciate it!
It's my birthday this week and I've accomplished nothing I wanted to do by the time I was 17... I don't want to grow up, where's that Peter Pan when you need him?